I finally got this together today and am very disappointed. I pulled the bed part out and it is not fully connected on the right side and it does not sit flat. My 8 pound Jack Russell walked on it near the seam between the sofa and the pull out bed and fell through the crack and then the cushin pushed right in and the opposite corner popped right up.i have no idea what to do now

I received my sofa on December 10th but actually set it up after the New Year and we absolutely love it, but we started having problems with the let out bed instantly and in March it completely broke to where we can’t use it. I mainly bought it for the let out bed. I really don’t know how to reach someone because I got a voicemail. So I’m conflicted because it’s nice but broken.

The couch is everything I expected from reading the reviews. I’ve had it for a couple months. It IS firm which is okay which me due to the durability. I sleep on it several times a week when my daughter stays with me. It was the perfect size with the features I needed…sleeper and chase. However, the only reason I gave it 4 stars, EVERY time I pull it out, the sleeper goes off track and I have to spend time/energy muscling it back on the track! it’s frustrating. It’s not an assembly issue or owner error. It has nothing to do with how you put it together. Maybe something happened in shipping. The box was totally beat up! Holes in the boxes that had been re-taped..etc. I only came across one other review that complained about the same problem. Maybe I’m just a small percentage people that have this problem. I’ve also read the vague and routine responses from the manufacturer…ie..we stand behind our product and if you need additional help please contact us… We’ll, if you stand behind your product, send someone out to me and fix this problem! With tax/fees it was almost $1,000. That’s a lot of money for me! I expected my product to be delivered without so many holes in the packaging, and for it to function properly. Again, the 4 stars was very generous! I do like the couch and fits my needs regardless.

For perspective, we bought this couch to put in the playroom because my temper is at risk when kinetic sand or play doh get mashed into our living room couch. Price, shipping, and packaging. We bought this with $200 instant savings. The shipping was $20 and it seemed like great value. It arrived sooner than Sam’s Club had estimated, was delivered to my door by FedEx in two large boxes. In total, the couch is about 200 pounds. Definitely recommend having someone help you move it around. The packaging was really good. Something must have been leaking in the FedEx truck (laundry detergent or something) but it didn’t get through the box and inside the box the couch and its pieces were in giant plastic bags to protect them. Assembly. Assembly was reasonably easy and required NO tools. The only “assembly” you have to do is screwing the threaded couch feet into the bottom of the chaise and couch arms. This doesn’t require a screwdriver. The only other assembly was sliding the arms and chaise over the matching brackets (pre-installed). I was able to do it by myself, albeit with some less-than-impressive word choice, but with two people it would be pretty easy. Unpacked and setup in the playroom in under 20 minutes with just one person. Couch features. We’re a military family and we move every few years. A stress with buying something like this is: though it fits in this house, will it fit in our next house? The couch is small enough to work in a lot of locations but also big enough for us to cuddle up and watch “Encanto” for the thousandth time. The chaise can be moved to either side and the arms of the couch move to either side of the couch or chaise so no matter what configuration it looks like it’s the way it’s supposed to be. When I lay on the chaise side, my feet hang off (I’m 6 feet tall) but it’s not uncomfortable. I love the storage that is the entire length of the chaise. Here’s one more underrated feature: you remember how your grandma had a pullout couch (probably in a floral print on velour)? Remember how the couch had to be moved away from the wall to use the pullout? No? Just me? Well, this couch does not need to have space between it and the wall or be moved out to operate the pullout bed feature. This is a great feature for us since the playroom is really a smallish guest bedroom. When it’s in bed mode, I can’t lay between the arms of the couch (due to height) but I can fit, comfortably, on the non-arm part. It could comfortably sleep two, but the shorter person would have to be on the inside (between the couch arms/closer to the couch back cushions) and the taller person on the outside. Comfort. As noted above, we bought the couch for $699. It is $699 comfortable. If you’re shopping for a couch and expect this to be Tempur Pedic comfortable —it’s not. It’s a little firm, but it’s perfectly comfortable and seems like it will be very durable considering our daughters who seem to be part monkey. Would recommend this couch to friends/family.

My family needed a smaller couch for one of our rooms and this sectional worked perfectly. It is firm but functional which is why I purchased it. Also, there was a Black Friday special so that was a nice bonus. The pieces are interchangeable so I can reverse the layout. This is NOT a couch for little kids. The arms of the couch seem fragile but as a whole the couch feels stable. I am giving this item 4 out of 5 stars because of the difficulty sliding the arms on each side. However, overall I would recommend this piece if you have limited space and want a functional couch/bed for guests.

This came in 2 boxes. I put it together myself in 20 minutes. I recommend putting on the arms first then connecting the chaise and sofa. Easy to pull out and put sleeper section away. Love the storage space. I placed this perfectly in my master bedroom!

I have the older version from 3 years ago. It started off great and is used in a guest room so, it doesn’t get too much action. But the pull out bed quickly started to fall in after 2-3 uses. Wherever someone sits, it dents. I love the concept of this couch and I would buy but know you’ll have to replace every few years, but for the cost, it might be worth it.

I am very happy with this sofa. It came quickly and was pretty easy to assemble. You need to adjust the locking system if you are changing where the chaise will be at. That took some time to realize, but after that it was very quick to assemble. It fits perfect in our small rental condo and the stiffness is great. Highly recommend.

Do NOT buy this! Repeat: Do NOT buy this! My wife and I ordered this, and when we assembled it there was a defect in the left bed slide drawer type assembly that caused it to come all the way out. After multiple hours, tools, duct tape, and headaches, it is kind of working. However, for spending over $500, it is not worth the pain and toil of having to fix manufacturing defects. Again, please do NOT buy!!

This Sectional fits perfectly in our 700 sq ft Apartment, and looks amazing. Delivery was very smooth and I was able to set it up in less than 30 mins. Seats are very firm ( as desired). Chaise Storage is very adequate to hold some of the occasionally used items. Buying this on a savings event was a great deal. Thank you Sam's Club :)