We're very sorry to hear about your experience! Please try to reach out to Sam Club's Customer Service line, as they may be able to help more in this situation. Thank you.

Thanks for reaching out! We've always taken great pride in offering the highest quality products at reasonable and fair prices - we're always on a journey to improve our products, and while we actively try to manage costs, at times, we have to make adjustments. We appreciate your feedback, and will be sure to share it with our team.