Alfred Heated Recliner Lift Chair with Power Headrest

Excellent chair, especially for the money . I weighed 300 lbs and it picks me up with no problem. The only reason I didn't give a 5 star is because of the delivery company. They pulled the box out of the van and let it hit the ground. The driver started to roll the box until it ripped open. My wife ran out and stopped the driver from rolling the torn open box again. He refused to help her bring the box to the porch. He was VERY rude and unprofessional. Luckily it wasn't raining. I have all of this on ring if management wants to contact me. Great product, horrible delivery company. If my wife wasn't home I am convinced we would have found a destroyed box sitting in our front lawn. I will never order a large object from Sam's Club again. Make sure your home when chair is delivered.

First of all, it will be sold to you by a third party company and it will also be shipped by an unknown third party company . After ordering online I tried to cancel and it would not let me, I had to call and waste over an hour on the phone to cancel the order. After I was told that the order was cancelled and that I would get a refund. The third party company shipped the product, was left outside overnight in the street for over 24 hrs since they didn't knock and I was not expecting the package. Sams refused to refund the money until I coordinated with the third party company to return the item. They would not allow me to return it to the store. I will never order anything online from Sams Club. I am two weeks into this ordeal and have wasted over 4 hours dealing with customer services reps from other countries.