Zillions $50 eGift Card – Zift Zillions of Gifts

I would give a zero rating. These are NOT user friendly. I'm so glad I never gave one to my mom, who does NOT use email at all. You cannot redeem the card at all unless you give them your email. Then, it's still tricky from there!! Do NOT buy!

I purchased a Zillions gift card through Sam's Club as an anniversary gift. When the recipients tried to redeem it, they were told the gift card had already been used. I first went into my local Sam's Club and spoke with an employee who was very polite and tried to help. She directed me to the Sam's Club customer support number. Unfortunately, that led to a frustrating loop. The “customer support” number connected me with an AI-generated assistant that repeatedly directed me back to the Zillions website. I was never connected with anyone who could actually help resolve the problem. The recipients had also contacted Zillions, and eventually I had to take over as the purchaser. My experience with Zillions customer service was extremely frustrating. The representative was condescending, repeatedly interrupted me, and kept telling me to “just fill out the form” whenever I asked for clarification. My question was about the “Merchant” section of the form, which appeared four times and seemed intended for a merchant complaint rather than a customer reporting a gift card that had already been redeemed. Instead of explaining what information was needed or why that section applied, he simply repeated that I needed to fill out the form. There was a language barrier, which made the lack of clear communication even more frustrating. I understand that problems can happen, but the way this was handled was unacceptable. I purchased the gift card through Sam's Club in good faith, and the intended recipients couldn't use it. I shouldn't have to chase down multiple companies, get stuck in an AI support loop, and then deal with a condescending representative just to resolve a gift card issue. The issue has still not been resolved. I have now submitted the requested information and am waiting for the replacement gift card. I hope Sam's Club takes a closer look at the Zillions gift cards it sells and, more importantly, how customers are supported when something goes wrong.