Round Cut Oval Shape Diamond Hoop Earrings in 14K Gold

Ordered them on Jan 6, 2026 online and received tracking info that they were supposed to arrive on the 16th. Never received them, checked the carrier page (FedEx) and all it showed was that the tracking label was created on January 7th… no other updates, no status change. Called Sam’s club on the 16th to ask about an update they mentioned they needed to contact the vendor for the earrings and will give me a call back that same day before the end of the day, never heard back. I had to call back, was placed on hold with another Sam’s club rep and then they hung up on me. Called back Saturday to ask about the update, apparently the first Sam’s club rep I spoke to (John) never contacted the vendor. Then at that point I just told them to cancel my order that I never received… they the told me they have to contact the vendor to cancel my order which is ridiculous. You would think Sam’s club can just cancel it on their end so they can process our refund and they deal with the unprofessional vendor after but I guess not. Called back today (Sunday - the 18th) and they told me an email was sent yesterday but haven’t heard back and will call me on Sunday because that is when the ticket closes apparently to give me a follow up… at this point this vendor is unprofessional and with Sam’s club.. horrible process to try and get a refund. Overall horrible experience with these earrings

I bought the .75 C in July and have worn them two times. The second time, in Dec, I had them on for about an hour, and something felt different on my ear. The clasp had become disengaged, and the earring was just sort of hanging on or dangling. The clasp/locking mechanism no longer engaged at all. Thankfully Sams is really good, and I was able to return them.