ProForm Sport CX Exercise Bike

Putting this bike together was difficult and it sat for a week as we tried to get in touch with customer support. Never heard from them and I eventually figured it out after online research and hours of time. After that, the bike worked amazingly. In the past 15 months that I have owned it, she’s been great. Mind you, she’s had usual regular maintenance to ensure she’s running perfectly. That was until about 2 weeks ago. During one of my rides, I noticed that the distance wasn’t increasing like normal. I was so close to my daily goal that I just kept going but immediately the bike’s computer responded as if I wasn’t even pedaling. The mileage stopped, my resistance stopped, everything. I can pedal the bike, and the screen sometimes will turn on, but none of the numbers move and the resistance doesn’t work anymore. We troubleshooted via the manual and the reed switch did nothing to fix the problem. I’m the type of person who rides 20 miles daily. I am absolutely devastated that customer service isn’t taking complaints and needed Help seriously. I’ve put a ticket in to customer support twice. I absolutely loved this bike and now I can’t.

It was alright until it needed an update. Now it does not repsond, When I can connect to the bike with my tablet, my iFit app syays it cannot continue untl it updates. It tries to update the bike, then a message comes up that says it cannot finish the update. This has been going on for months. The customer service is unreachable. I guess I have a stationary bike with no resisitance controls. It is not longer a smart bike. My interest in this is dwindling. So fair warning, since I cannot do anything else to help this situation, I am at least leaving a review to warn you.