Michelin Defender LTX M/S2 - 265/70R17 116T Tire

While I think the tires are great, the purchase was an ordeal! A month ago, Sam’s club had a sale where beside the tire manufacturer rebate on a set of tires, Sam’s Club offered free mounting and balancing for three days. When I tried to buy the tires, I was told they were out of stock. I offered to pay that day, so the tire manager said he would contact his area supervisor boat email. He did not get back to me for two weeks - with the a voice mail that informed me that they were still out of stock and did not know when or if they would be available. When I tried to call him back I was directed to a call center. They said I could order the tires through them. They did not know when so I declined. The next day I went to another Sam’s club in our town and explained the problem to him. He said the call center was overseas and they didn’t know about availability. He said he would contact Michelin with his supervisor to check on availability. He then had me pay for the tires but couldn’t honor the free mounting for it was not a current offering anymore. The next day, I received a call from that Sam’s Club that my tires were in, so I picked them up immediately and will have them mounted in a few months. Why is this process so complicated?