Good Afternoon Eric, We are sorry to hear about your recent experience and appreciate you reaching out. We look to provide members with high quality products. Because your experience is not in line with our expectations, we ask you to please reach out at 1-888-301-0332 so we may obtain helpful manufacturing lot numbers and possible samples for review . We look forward to hearing from you!

Good Afternoon Nicole, Thank you for your feedback. Keeping your child comfortable and secure is very important to us. We'd like to learn more about the case you purchased and see what we can do to help! When you get a chance, please feel free to contact us on 888-301-0332