Good Morning Kris. We are so sorry that your children had this experience.  We did recently make changes to the Green Tea & Cucumber wipes formula and scent to help make the wipe more gentle for baby. However, we have also decided to bring the Fragrance Free wipes back by the end of the year. Thank you for your appreciated feedback.

Good Afternoon. We take pride in delivering a high quality Member’s Mark wipe you can trust, and we regret that you had a negative experience.  Recently we have moved to an improved formula without phenoxyethanol or synthetic fragrances, to provide a more natural, gentle wipe.  With this change we thoroughly tested our new wipe to ensure it meets our quality standards, so this is not what we would expect. If you can please give us a call at 1-888-301-0332, we would like to gather more details about your experience.

Good Afternoon Rach, thank you for your recent feedback and loyalty to Member's Mark over the years.  Recently we have undergone a formula change to a gentler natural wipe by using botanicals like green tea, cucumber and other natural fruit extract, while removing synthetic fragrances and ingredients, such as phenoxyethanol, which may be why you noticed a slightly different smell. However product quality and your loyalty is very important to us, please give us a call at 1-888-301-0332 as we would like to gather more information about your experience.

Good Afternoon Cindy..Thank you for your feedback! You are correct, you might notice a slightly different smell due to recently moving to a more gentle wipe formula. We removed phenoxyethanol and all synthetic fragrances, and are only using natural botanicals like green tea, cucumber, and other natural fruit extract for scent. Don’t worry, we have thoroughly tested our new wipe to ensure they provide the most gentle experience for your little one!

Good Morning. Our apologies for this occurrence since this is absolutely not the experience we'd expect from our Member's Mark wipes which are extensively evaluated to be gentle on sensitive skin. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Good Morning Jo. Our apologies for this occurrence since this is absolutely not the experience we'd expect from our Member's Mark wipes which are extensively evaluated to be gentle on sensitive skin. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Hi Allison, thank you for your recent feedback.  Recently we have undergone a formula change to a gentler natural wipe by using botanicals like green tea, cucumber and other natural fruit extract, while removing synthetic fragrances and ingredients, such as phenoxyethanol, which may be why you noticed a slightly different smell. However product quality is very important to us, please give us a call at 1-888-301-0332 as we would like to gather more information about your experience.