Good Morning Amber, thank you for your feedback and our sincere apologies for your child's experience. Providing consumers with a high quality product is very important to us and we take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. Recently we have moved to an improved formula without phenoxyethanol or synthetic fragrances, to provide a more natural, gentle wipe. If you can please give us a call at 888-301-0332 we would like to hear more about this experience and help - we look forward to hearing from you!

Hello antonio0424, we would like to apologize for your recent negative experience and are so sorry to hear you were not satisfied with the changes we made to our baby wipes. Recently we have moved to an improved formula without phenoxyethanol or synthetic fragrances, to provide a more natural, gentle wipe. If you can please give us a call at 888-301-0332 we would like to hear more about this experience and help - we look forward to hearing from you!

Hi Kim. Thank you for your feedback. Recently we have undergone a formula change to a gentler natural wipe by using botanicals like green tea, cucumber and other natural fruit extract, while removing synthetic fragrances and ingredients, such as phenoxyethanol, which may be why you noticed a slightly different smell. With this change we thoroughly tested our new wipe to ensure it meets your quality standards. However product quality is very important to us, please give us a call at 1-888-301-0332 as we would like to gather more information about your experience.

Good Morning Jeepster! So sorry for this experience. Recently we have moved to an improved formula without phenoxyethanol or synthetic fragrances, to provide a more natural, gentle wipe. If you can please give us a call at 888-301-0332 we would like to hear more about this experience and help - we look forward to hearing from you!

Good Morning Williams. Thank you for your feedback, your satisfaction is important to us.  Recently we have undergone a formula change to a gentler natural wipe by using botanicals like green tea, cucumber and other natural fruit extract, while removing synthetic fragrances and ingredients, such as phenoxyethanol, which may be why you noticed a slightly different smell. With this change we thoroughly tested our new wipe to ensure it meets your quality standards. However product quality is very important to us, please give us a call at 1-888-301-0332 as we would like to gather more information about your experience.

Good Morning! Thank you for your feedback. We will definitely pass this along. Please feel free to call us at 888-301-0332 with any other feedback or questions

Good Morning! The Fragrance Free Members Mark Baby wipes will be back on the shelves by the end of the year.. Thank you for your feedback