Thank you for taking the time to submit a review. Your feedback is important to us, and it helps us to improve our products and services continuously. We're sorry to hear about your experience with the FoodSaver. We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. This issue will not be disregarded, For us to assist you with the issue you are experiencing with our products, please send us a direct message via live chat here on the website or give us a call at 877-777-8042. For your convenience, we are available from 9 am-6 pm Mon- Fri, EST, and 9 am-6 pm Saturday, EST. We look forward to hearing from you!