A less than perfect package of Bounty should never arrive in our consumer's hands. We have a lot of processes in place to ensure the quality of Bounty, but it sounds like this one is not up to standard. We will of course take care of this for you after we get some details for our quality control team. Please give us a call at (800) 926-8689 when you have a moment, and we'll be happy to further assist you.