We're sorry to hear that this has been your experience, Thelma, as our Bounce dryer sheets go through many quality checks to ensure that they reach you in the best possible condition. As well, we can assure you that a lot of thought goes into creating features that we think you'll like, though we do understand that preferences can vary. Your feedback will be shared with our team, and we'd be happy to learn more. Please give us a call at (800) 526-8623 when you can.