We're sorry to hear you didn't have the experience you expected, Judy, and assure you that we have many quality checks to ensure your dishes are left sparkling. To get the best results, make sure your water is 105°F to 115°F (40.56°C to 46.11°C), and add the dishwashing liquid to the sink before adding water. We'd like to help you get the most from your Dawn, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 725-3296.