We're sorry we've missed the mark with sizing for you, Regina. Hearing feedback like this helps us improve on this scale, and we'd like to learn more from you for future consideration. While we are excited to see you got the protection and coverage you expected, we want you to feel confident in your incontinence underwear, so to talk further, please call us at 1-855-206-8286, between 9:00 AM - 6:00 PM EST, Monday - Friday.

We're sorry to hear that this was your experience, as our products do go through many quality checks to ensure that they reach you in the best possible condition. If you haven't already, we do recommend referring to our sizing guide, which can be found on our packaging. We hope this helps, and your feedback will be shared. We'd also like to learn more and see how we can best assist you further, so please give us a call at (855) 206-8286 when you can.

Thanks, Felice, for sharing your experience with Always Discreet Adult Incontinence Underwear. We do apologize that your first pick up wasn't the right size for you, and understand how that's frustrating. Our Quality Team assures us that all of our pants follow traditional North American sizing, however, every body finds its own comfortable shape, so it's possible the fit may not be quite right for you. Sizing up or sizing down is common, especially when you're first wearing our pants. We're glad to help you with this mix-up, and get you set for your next pack. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (855) 206-8286.