We understand your frustration not getting the absorbency you needed, and we appreciate you bringing this to our attention, Lee. With many quality checks during manufacturing, you should have the best protection from the Always Discreet Incontinence Underwear, and we want a chance to help further. Call us at 1-855-206-8286, 9:00 AM - 6:00 PM EST, Monday - Friday for additional assistance.

We assure you that with thorough consumer studies and quality checks, your Always Discreet Incontinence Underwear should provide the comfort and coverage you need to stay dry, and we're sorry you still have leaks. Your feedback helps us improve and ensure our product meets the standard our consumers trust, and our team would like to learn more about your experience to see what happened with this batch. Call us at 1-855-206-8286, M - F, 9 a.m. to 6 p.m. EST, to talk further.

We're sorry you found the underwear itchy and uncomfortable. Your comfort and safety are our top concerns, a lot of thought does go into the design of our products to create bladder contro products you'll love. As well, all of our products have been thoroughly evaluated to be safe when used as directed. Since irritationoccurred, we recommend discontinuing use, and we'd like to gather some details to further assist you with this. Please give us a call at 1-855-206-8286 from 9AM — 6PM EST Monday – Friday.