Our products are thoroughly evaluated to make sure they're safe when used as directed, so we're sorry to hear about your experience with the Always Discreet Underwear. They go through many quality checks to make sure they reach you in perfect condition, so we certainly wouldn't expect them to loosen when being worn. We'd like to learn more to share with our Quality & Safety Teams, so please give us a call at (855) 206-8286.

We want you to feel comfortable when wearing our Always Discreet Underwear, and are sorry that hasn't been the case, Virginia. Our products go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. Our underwear are designed to fit like regular underwear, with a soft cotton-like fabric feel.  Since these felt stiff and didn't have the expected softness, we'd like to gather some additional details for a closer look. Please give us a call at 1-800-888-3115 from 9AM — 6PM EST Monday – Friday, so we can further assist you.

We're sorry to hear that you feel this way, Linda, since our products go through many quality checks to ensure that you can rely on them. We'd be happy to learn more about your experience and see how we can best assist, so please give us a call at (855) 206-8286 when you're able.

Thank you so much for taking the time to share your thoughts. We are constantly evaluating our products to meet the needs and preferences of our users. Your feedback matters to us, and we will be sharing it with our team. The scent in our pads, liners, and underwear is intended to help control any odor. It may help to know that the intensity of the fragrance will be the strongest when first opening the package, and then it should begin to dissipate. If you are looking for the best Always Discreet products without a scent, we’d love for you to try our Always Discreet Sensitive line. We’d also like to learn more about your recent experience and help. Please give us a call at 1-855-206-8286 when you have a moment.