Thank you for sharing this with us, Rita! We have many quality tests to ensure our underwear has the coverage, protection, and fit you expect! We are sorry to hear you were unhappy with the Always Discreet underwear. What you have described is not something we would expect, and we'd like to learn more about your experience and help you find the best product to meet your personalized needs. When you have a moment, please give us a call to share more at (855) 206-8286, 9 am-6 pm EST, Monday-Friday.

We're so sorry you experienced leaks and can understand your disappointment. Our products are extensively tested and go through numerous checks to ensure reliable performance and quality. Always Discreet Underwear have a definite front and back, and it's important to wear them correctly in order to get the best fit and protection. We always want you to feel confident that you have the coverage you need, and we'd like to gather some additional details to further help with this. Please give us a call at 1-855-206-8286 from 9AM — 6PM EST Monday – Friday.

Thanks, Felice, for sharing your experience with Always Discreet Adult Incontinence Underwear. We do apologize that your first pick up wasn't the right size for you, and understand how that's frustrating. Our Quality Team assures us that all of our pants follow traditional North American sizing, however, every body finds its own comfortable shape, so it's possible the fit may not be quite right for you. Sizing up or sizing down is common, especially when you're first wearing our pants. We're glad to help you with this mix-up, and get you set for your next pack. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (855) 206-8286.