We're sorry to hear that you're having this experience, since our products are designed with your comfort in mind. Our Always Discreet Underwear Maximum features cottony, soft 4-way stretch for incredible comfort, and our 360° FormFit™ design ensures that it fits smoothly under clothes and hugs every curve. Your satisfaction means the world to us, and we'd be happy to look into this further for you. When you have a chance, please give us a call at (855) 206-8286.

We're sorry to hear that this was your experience, as our products do go through many quality checks to ensure that they reach you in the best possible condition. If you haven't already, we do recommend referring to our sizing guide, which can be found on our packaging. We hope this helps, and your feedback will be shared. We'd also like to learn more and see how we can best assist you further, so please give us a call at (855) 206-8286 when you can.

Thanks, Felice, for sharing your experience with Always Discreet Adult Incontinence Underwear. We do apologize that your first pick up wasn't the right size for you, and understand how that's frustrating. Our Quality Team assures us that all of our pants follow traditional North American sizing, however, every body finds its own comfortable shape, so it's possible the fit may not be quite right for you. Sizing up or sizing down is common, especially when you're first wearing our pants. We're glad to help you with this mix-up, and get you set for your next pack. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (855) 206-8286.

We're sorry the sizing didn't cut it and you had leaks, Kayte. We appreciate you letting us know what happened and are sharing this with our team to see how we can improve this. With thorough inspection and monitors during manufacturing, your Always Discreet Incontinence Underwear should be in perfect condition and provide the comfort and protection you need. Hearing from you helps improve this, and we want to learn more about your experience to pass along for review. Call us at 1-855-206-8286, M - F, 9 a.m. to 6 p.m. EST, for further assistance with this purchase.