Our products go through many quality checks to make sure they leave you feeling protected, Carol, so we're sorry to hear this hasn't been your experience. Your satisfaction means everything to us, so we'd like to learn more to share with our Quality Team and help. Please give us a call at (855) 206-8286.

Nothing is more important to us than your health and safety, Fawn. All of our products are rigorously tested to ensure they are safe and effective when used as directed. The cuffs and barriers are designed to help prevent leaks, but if they are cutting into your skin, it may be beneficial to explore a different size for a more comfortable fit. This is not the experience we expect or want for you, and we’d love to help. If you haven’t already, we recommend you discontinue using the underwear and/or seek medical attention if symptoms worsen or do not resolve. Please save any remaining unused product and packaging for 2 to 3 weeks in case we need more information. When you have a moment, please give us a call at (855) 206-8286. We’d love an opportunity to learn more about your experience and continue assisting you.