We're sorry to hear that this was your experience, as our products do go through many quality checks to ensure that they reach you in the best possible condition. If you haven't already, we do recommend referring to our sizing guide, which can be found on our packaging. We hope this helps, and your feedback will be shared. We'd also like to learn more and see how we can best assist you further, so please give us a call at (855) 206-8286 when you can.

Thanks, Felice, for sharing your experience with Always Discreet Adult Incontinence Underwear. We do apologize that your first pick up wasn't the right size for you, and understand how that's frustrating. Our Quality Team assures us that all of our pants follow traditional North American sizing, however, every body finds its own comfortable shape, so it's possible the fit may not be quite right for you. Sizing up or sizing down is common, especially when you're first wearing our pants. We're glad to help you with this mix-up, and get you set for your next pack. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (855) 206-8286.

We're sorry to hear you're not happy with Always Discreet, Caryn. When we design our products, we do extensive research and consumer testing to create features that we think you'll love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can help you find a version more suited to your preferences, please give us a call when you can at 1-855-206-8286, M-F 9am-6pm EST.

We're sorry to hear this. We can assure you that our products go through many quality checks to ensure that you can rely on them for great protection, and a lot of thought does go into their design. We'll be sure to share your comments with our team, and we'd also be happy to see how we can best assist you further. When you have a chance, please give us a call at (855) 206-8286.

Thank you so much for taking the time to share your thoughts. We are constantly evaluating our products to meet the needs and preferences of our users. Your feedback matters to us, and we will be sharing it with our team. The scent in our pads, liners, and underwear is intended to help control any odor. It may help to know that the intensity of the fragrance will be the strongest when first opening the package, and then it should begin to dissipate. If you are looking for the best Always Discreet products without a scent, we’d love for you to try our Always Discreet Sensitive line. We’d also like to learn more about your recent experience and help. Please give us a call at 1-855-206-8286 when you have a moment.