We're so sorry you had an unpleasant experience, Tina. We appreciate you letting us know what happened and are sharing this with our team to research. Our Always Discreet Incontinence Underwear is thoroughly inspected to be in perfect condition and provides comfort and protection when you need them most, and feedback like this helps us improve. We want to learn more about your experience so we can assist you further with this purchase. Call us at 1-855-206-8286, M - F, 9 a.m. to 6 p.m. EST.

We're sorry to hear that this was your experience, Karen, as our products go through strict quality checks to ensure that they reach you in the best possible condition. Your feedback will be passed along, and we recommend giving another a size a try. You're always welcome to refer to our size chart, if you haven't already, which can be found on our packaging. Please give us a call at (855) 206-8286 if there's anything more we can help you with.