Thanks for reaching out. A lot of thought does go into the design of our products to create features that we think you'll love. Your satisfaction is very important to us, and we'd like to hear any questions or concerns that you may have. Please give us a call at 1-855-206-8286 from 9AM — 6PM EST Monday – Friday.

Thanks for sharing your feedback with us, Jenny. We want to assure you that we have many quality checks to ensure the sizing on the pack is accurate. We'd like to find the right size for you, so when you have a minute, please get in touch with us at (855) 206-8286.

We're just as disappointed you didn't get the protection you deserved, and we appreciate you sharing your review. Your satisfaction matters to us, and we try to ensure each product reaches you in stellar condition to provide a long-lasting guard against leaks, so feedback like this is taken seriously. We want to learn more to see how we can improve and best assist with this. To discuss your experience further, call us at 1-855-206-8286, M - F, 9 a.m. to 6 p.m. EST.