We're glad you've contacted us to let us know, as this certainly isn't the quality we expect out of our Magic Eraser. We recommend to never use any cleaning product with the pad. Please contact our team via phone at (800) 867-2532 when you have time, and we'd be happy to assist you further.

Our Magic Erasers should always reach you in perfect condition, so we definitely understand your disappointment. We’d like the chance to grab a couple more details from your box so we can find the best solution. Please give us a call at (800) 248-1612 when you have a minute to talk.

We’re sorry to hear you’re not getting the great clean we expect from our products, and we’d like to help. Mr. Clean Magic Erasers are designed to compress and break down as they’re used, much like a pencil eraser does. Please keep in mind how long they last depends on how often you use them, and how rough the surfaces you use them on are. For best results, thoroughly wet the Magic Eraser, gently squeeze out the excess water rather than twisting the pad, and rub in light circles on the area you wish to clean. We do also offer the Extra Durable version, which is 50% stronger for a heavy-duty cleaning and won’t break down as quickly. We’d like to learn more about your past three experiences so we can help further, please give us a call at (800) 248-1612.

We appreciate your feedback, and are sorry to hear of your dissatisfaction. Please note that our Magic Eraser is designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it, then squeeze out excess water rather than twisting the pad.