We're so sorry to hear this. Please know that all of our products go through many quality checks and tests before they reach you to ensure that you are getting the best product possible. We'd like to better understand your experience, and we hope that you'll give us a call at (800) 248-1612.

We know that tough messes are pesky, and we're glad that you were able to remove that hair dye with ease. Still, we don't recommend using the Magic Eraser on your skin as this will likely cause abrasions. If you're ever wondering what type of surfaces your eraser works best on, feel free to call us at (800) 248-1612.

Our Magic Erasers should be safe for cultured and natural granite, so we're incredibly sorry to hear about this, Liz! Please give us a call at (800) 867-2532 as we'd like to learn more about what happened.

The Magic Eraser is designed to clean your surfaces with ease, so we're sorry to hear it wasn't your favorite. It may help to know, how long it lasts depends on how rough the surfaces it's used on are. For best results we recommend wetting before use. We'd love to talk more and help show you just how effective they can be, so when you have a minute, reach out to us at (800) 248-1612.

While our Magic Erasers are designed to break down this use, we certainly wouldn’t expect it to happen this quickly. We recommend trying out our Bath Scrubbers, as they’re designed to tackle your toughest bathroom surfaces! Please give us a call at (800) 248-1612 if this is something you’d be interested in, or if there’s anything else we can do to help.

Your feedback is very much appreciated. While our Magic Eraser removes most dirt, keep in mind it must be wet to work. For large areas and heavy dirt you may need to scrub for longer than usual. Older dried-in stains may also take longer to remove. For the incredibly stubborn messes, we suggest you try our Extra Power version, which is 50% stronger for heavy-duty cleaning. It's ideal for soap scum on textured tubs and shower floors, ceramic floors, grout, vinyl window frames, ground-in dirt on play equipment, alloy car wheels and more!