We're sorry Downy arrived to your home in this condition! Our team has strict quality controls in place to make sure every bottle meets our high standards. We hope the retailer was able to help you with your order. Let us know if we can help further. We'd love to hear from you at: (800) 526-8623.

Ca, we're very sorry you don't like the scent of our Downy WrinkleGuard Fabric Conditioner. While we completely understand that scent and fragrance preferences are personal and very subjective, we will definitely pass your comments on to our teams. The liquid WrinkleGuard is designed to help prevent in-wear wrinkles throughout the day. To reduce wrinkles out of the dryer, you might want to try our Downy WrinkleGuard Dryer sheets. We'd love to help you further with this. When you get a moment, please give us a call at (800) 688-7638.