Tan, we&#39;re sorry you&#39;re having this experience. We want you to have soft, static-free and wrinkle-resistant clothing every time you use the Downy WrinkleGuard Liquid fabric conditioner. Simply add Downy WrinkleGuard to your fabric softener drawer. For top-loaders, you can also add directly to your washer drum during the rinse cycle or use the Downy Ball if you don&#39;t feel like waiting around for the rinse to begin. For best results:<br />Step 1: sort clothes into small loads<br />Step 2: add capful to fabric softener dispenser<br />Step 3: pour in detergent<br />Step 4: dry for 10-15 minutes and remove promptly<br />Step 5: snap, then hang to dry<br />For wrinkles from the dryer, we recommend the Downy Wrinkleguard Dryer sheets. Give us a call at (800) 688-7638, if we can help you further or answer any questions for you.

We're sorry to hear that there was some residue left behind, since that's certainly not the experience we'd like you to have. Your satisfaction means the world to us, so please feel free to give us a call at (800) 688-7638. We'd be happy to look into this for you!

Kristen, please know that we have many quality checks in place to make sure that when your Downy leaves out plant, it&#39;s in pristine condition. While we don&#39;t control shipping between the retailer and you, we&#39;re very sorry this instance didn&#39;t measure up to our expectations. Please give us a call at (800) 688-7638, so we can help you further.