We’re very sorry to hear this has been your experience, and we genuinely hope your mouth is feeling better soon. Our products go through extensive safety tests to ensure they are safe to use as directed. We will be sharing your experience with our Safety team. If you haven’t already, we encourage you to discontinue use of the product. Please hold onto it for 2 weeks, in the case we may need to retrieve it from you. At your earliest convenience, please call us at 1(800) 285-9139, so we can learn more and help you further.

Your satisfaction means a lot to us, Toya, and we're disappointed the Crest 3D White Glamorous White Multi-Care Whitening Mouthwash wasn't what you expected! With many quality tests and consumer monitors, our mouthwash is shown to be effective, but we understand everyone may have a different preference. We'd love to learn more about your experience so we can help you find the perfect product to fit your needs. Please call us at 1-800-492-7378, M-F, 9 am to 6 pm, when you get a chance to talk further!