Thanks for choosing Bounty. For help with finding the best Bounty product for you, contact our consumer care team at 1-800-926-8689, M - F, 9 a.m. to 6 p.m. EST.

We want our Bounty Towels to stick out from the rest when it comes to cleaning up your mess, and we're sorry your recent experience wasn't the best, Eric. Our towels were upgraded and undergo multiple strict controls to deliver an improved absorbency and clothlike texture to pick up messes quicker & completely. However, you should have the same Bounty experience you love and trust. We'd like an opportunity to review the towels you purchased with our Product Quality Team and make it right. Call us at 1-800-926-8689, M-F, 9 am-6 pm EST, when you can, and we'll be happy to discuss this further.

We're sorry to hear that a loyal Bounty fan like you feels this way, Lindy, since our paper towel does go through many quality checks to ensure that you can enjoy the best. We'll be sure to let our team know how you feel. The last change we made took place in February 2021, when we upgraded this product to trap and lock messes even faster. Before that, the last product upgrade was back in April 2018, when we gave our paper towels more of a cloth-like feel and improved absorbency. We hope you find this helpful, and we'd be happy to learn more about your experience. Please give us a call at (800) 926-8689 when you're able.

When everything goes according to standard, our upgraded Select-A-Size Sheets should add more clothlike texture and improved absorbency to your cleaning, and we're so sorry your recent purchase wasn't the quicker, picker, upper you love and trust. We try our best to ensure each roll you get is perfect for the messy jobs of life with extensive quality checks during manufacturing, and our consumers are our eyes and ears to understand and fix these errors. We'd like to learn more about the towels you purchased to report to Quality Assurance. When you can, call us at 1-800-926-8689, M-F, 9 am to 6 pm EST, so we can discuss this further.