We're disappointed to hear this - our Cottonelle wipes shouldn't rip until they're flushed! We'd love an opportunity to learn more about your experience so please feel free to give us a call at 1-877-856-7268 (Monday through Friday, 8:00am – 5:00pm CST). Thanks!

Thanks for reaching out to us, JoAnn. Our Cottonelle flushable wipes have been extensively tested to start breaking down after flushing, so this is certainly not what we'd expect. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can try to help. Thank you.

This is disappointing to hear, and not what we'd expect. Please know that all of our products have undergone thorough testing and are designed to clear properly-maintained toilets, drain lines, sewers and pumps, and are compatible with on-site septic and municipal treatment. Since your experience was far from what we’d expect, we’d love to speak with you directly to learn more. When you have a moment, please hang on to this package and connect with our team at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.