Please know that your health and comfort is our top priority. Our wipes have gone through extensive testing to ensure that they are non-irritating and safe for people to use on all healthy skin. We'd love for you to give us a call at 1-800-452-2245 (Monday through Friday 8:00 am - 5:00 pm CT), so we can learn more about this unusual situation and help you further. Thank you.

Hi Park. Our Cottonelle flushable wipes have been extensively tested for flushability. Cottonelle’s proprietary technology allows the wipes to start losing strength immediately after flushing. Plumbers and municipal wastewater professionals who have examined the difference between non-flushable wipes and our flushable wipes recognize our products as fully flushable with properly-functioning sewer systems. If you want to talk to us more about this, feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.cottonelle.com/contact-us. Thank you.

Hi Elaine. We're disappointed to hear this, and can assure you it's not what we'd expect. Our Cottonelle Brand flushable wipes are designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use but allows them to lose strength after flushing. We’ve worked with many municipal wastewater operators and plumbers to study the issue of wipes in sewers and treatment systems. What those studies have shown is that up to 99 percent of wipes accumulating in treatment systems are baby wipes, hard-surface cleaning wipes, and other wipes NOT designed to be nor marketed as “flushable.” These types of wipes do not dissolve while our flushable wipes are specially formulated to make sure they get you clean with ease, but also immediately start to breakdown after flushing and are sewer and septic safe. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.cottonelle.com/contact-us if you want to talk to us more about your experience. Thank you.

Great use for them!

Hi Kim! We're thrilled to hear you and your husband are loving our cleansing cloths! Thanks for stopping by to leave your feedback. We hope you have a great day!