Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

Member photos

  • +251 images
Sort by |
Showing 2,291-2,300 of 7,915 reviews
Dec 2, 2023
Annie A
1 out of 5 stars review

Changed ingredients!!

We used these wipes long many years, the whole family and recommended it to everyone. We do not know what was changed but all of us got rashes and terrible irritation a few months ago. My daughter and her family figured it out after few weeks and dropped these wipes completely. I was not too smart: suffered many months until they came to visit us in our Florida home and since I packed it in all bathrooms they told me that they're unable to use these!! What??? I immediately replaced them with Huggies and finally I am also healing up!!! Never again! Not sure what was changed but it is terrible now. Will not risk it again.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Your health and well-being are of the utmost importance to us, and we’re glad you’re feeling better. This certainly isn't what we'd expect, and we take concerns like yours very seriously. Our team would like to speak with you directly about this, so please give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6422RGAdg when you have a chance. Thanks, and we look forward to connecting with you soon.

Sep 8, 2020
Beware of Buttwipees
1 out of 5 stars review

Break down? I don't think so

So cottonelle claims that their product breaks down after flushing. Well according to our septic company. This is not true. Right now, I am facing close to 6k in septic repairs for a collapsed line. When the company came to pump our septic they found..."flushable wipes". Now, they are absolutely as described. But when it comes to the flushable part, not so much. The really sad part to all this. My family could lose our home, understandably bout landlord is livid.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Oh no! Our Cottonelle brand flushable wipes are designed to break down as they move through properly maintained systems. This happens due to a patented technology that keeps them strong in the package and during use, but allows them to lose strength after flushing. Because your experience is different from what we'd expect and we take these matters seriously, we'd love to speak with you directly to learn more and see if we can help. Please give us a call at 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). We look forward to working with you.

Feb 10, 2018
Sherri
1 out of 5 stars review

Clogged bathroom plumbing

Had to call plumber on a weekend after relatives used toilet. First question they asked was whether anyone was flushing the Cottonelle wipes sitting on the back of the toilet. Very embarrassing. Apparently your product is we'll known within the plumbing community. The plumber's snake pulled out numerous wipes. Currently waiting for invoice. $300 minimum.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

That is not what we expect to hear about our Cottonelle Wipes. We have extensively tested them to make sure that, when used as directed, they’ll break down after they are flushed and will clear properly maintained toilets, drain lines, sewers, and pumps. We would like to speak with you personally about what happened and ask that you give us a call at 1-877-642-6886 (Monday through Friday 7:30 a.m. – 7:00 p.m.). We hope to hear from you soon.

Jan 8, 2021
LittleBirdie8
5 out of 5 stars review

Great wipes

[This review was collected as part of a promotion.] I have been using the cottonelle Flushable wet wipes and I must say I was impressed. They were definitely a step up from the wet wipes I was currently using. They clean well and leave you feeling fresh. I would definitely recommend them to family and friends

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
Jan 14, 2018
Bubb
3 out of 5 stars review

Ultra wipes no more....

The changes that have been made to the cottonelle wipes are disappointing. As allot of people state they tear very easily. I have a partial pack that is an "ultra" in purple packaging that is far superior to anything your selling now. Too bad we can't find these any more. I'm assuming the changes made were in an effort for your company to lower costs but it's only going to cost your customers.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

We're sorry to hear this, Bubb! We don't manufacture Cottonelle ULTRA Comfort care wipes since 2015. And this business decision was not easy since we knew that there may be loyal customers who would be disappointed. Our COTTONELLE Fresh Care wipes should have the same premium quality that you have come to love with COTTONELLE ULTRA Comfort Care wipes. Since that's not what you've experienced, we ask you to reach out to us at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT) so we can learn more about it and see if there's anything we can do to help. Thanks.

May 24, 2018
Spinner14
5 out of 5 stars review

Feel Clean and Confident

[This review was collected as part of a promotion.] I love how clean I feel after using Cottonelle Flushable Wipes. Sometimes wiping is not enough- especially if you're experience runny or hard stools. Cottonelle Flushable Wipes help give you the extra confidence to know that you're clean and fresh. Feel your clean today with Cottonelle Flushable Wipes!

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
Dec 24, 2020
Jana4LSU9
5 out of 5 stars review

Great Wipes

[This review was collected as part of a promotion.] I love that these wipes are soft, but durable and don't leave messy lint behind. The packages are great for my purse, the bathroom, the vehicle. They have so many uses, not just other the bathroom! I will be purchasing more.

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
Nov 5, 2014
SpareTire
4 out of 5 stars review

Cottonelle Fresh Care* Flushable Cleansing Cloths

Cherry was right! I can say that I never realized how clean I could feel until until I tried Cottonelle's Flushable Cleansing Cloths with mt Cottonelle TP. They leave me feeling clean and fresh and moisturized. I received a free sample from Crowdtap and Cottonelle. #sponsored

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Family Care

Hello, SpareTire! Clean and fresh, that's the only way to be! Thanks!

Dec 23, 2020
Misty6280110
5 out of 5 stars review

Cottonelle flushable wipes

[This review was collected as part of a promotion.] Cottonelle flushable wipes really amazing they were strong small trash leaving me feeling clean I will purchase in the future and will recommend to friends and family thank you for the opportunity to try

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
Dec 27, 2020
EggoMeggo9
4 out of 5 stars review

Strong and Effective

[This review was collected as part of a promotion.] This to-go pack of wet wipes is very handy to keep in a bag without worrying about a mess or about the wipes drying out. The wipes themselves are effective; they are strong enough for wiping and cleansing, but gentle enough not to irritate. They are very moist which may cause a little bit of a mess once outside of the package, but they're great for cleaning up on the go.

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512