Our wipes are designed to only break down after use, not before, so we're bummed to hear this! If you'd like to share any extra information, we're all ears! Feel free to reach out to us either online: https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thanks, Dave!

Thanks for the love!

Hello and thank you for your feedback of our Cottonelle Fresh Care Flushable Cleansing Cloths. We assure you we have not made any recent changes to the wipes. Providing our consumers with the highest quality product possible is very important to us. The experience you've described is unfortunate and not what we would expect to hear about our product. Cottonelle flushable wipes help you feel clean and fresh and we'd love the opportunity to speak with you to learn a bit more about the experience you've had and see how we can help. When you have some time, please contact our Consumer Care team at http://bit.ly/228ZLBU or by phone at 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). We appreciate your time and look forward to your next review

Hi Lyssa, thanks for giving our Fresh Care Fresh Cleansing Cloths a try. We're happy to hear you enjoyed your experience!

Thanks for saying so!