Hi Joann. We set a high standard for our products, and assure you that your recent experience is very unusual and not the quality you should expect from our wipes. Please give us a call at 1-877-856-7268 (Monday-Friday, 8:00am – 5:00pm CST) as soon as possible, and keep the packaging and effected product, so we can learn more about this and help you further. Thank you.

Hi Charles - We're sorry to hear the Cottonelle wipes you purchased were not large enough. We'd be happy to speak with you about your experience and ask that you reach out to us at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Thanks.