I'm so sorry to learn of your experience. Like you, we expect each bag to open and close with ease. As this wasn't the case with your recent purchase, we appreciate your feedback. We want to help ensure each bag meets our high standards, so we'd like to help further. When you have a moment, please send us an email here: https://contact.scjbrands.com/en-us or give us a call at 1-800-558-5252. We're available weekdays from 8AM to 6PM CT. Your reference number is 019773536A. -Skye, SC Johnson Consumer Care