Thank you for sharing your feedback. We&#39;re sorry to hear that the locking system did not meet your expectations during installation. Our Southern Grey SpillDefense laminate is designed with a secure click-lock system, so what you described is not typical of the product.<br /><br />We&#39;d appreciate the opportunity to learn more about your experience and provide assistance. Please contact our technical support team at techsupport&#64;selectsurfaces.ca or 1-855-250-8167, and we&#39;ll be happy to help.

Hello, we’re happy to learn about your positive experience with the Southern Gray floor! We would love to see photos of your completed project - you can share them on samsclub.com or selectsurfaces.ca. Thank you, Select Surfaces

Hello, thank you for leaving us such a wonderful review. We are thrilled to hear that you love your new flooring. We would love to see photos of your completed project - you can share them on selectsurfaces.ca/gallery or tag us on social media at OfficialSelectSurfaces. Thank you, Select Surfaces

Hello. Because our laminates have an AC4 rating, chipping should not occur with normal residential use. However, it is important to follow the instruction guide when installing the planks to prevent damage. Our backing is made out of EPS (Expanded Polystyrene). EPS is a lightweight material with good insulation characteristics offering benefits such as thermal resistance, excellent impact strength as well as dimensional stability. Thank you, Select Surfaces.

Wow! Thank you for leaving such an excellent review. We are happy to learn about your positive experience with the Southern Gray spill defense laminate flooring.