Wipes stay nice and warm and doesn’t get dried out

For some reason, only when I have full wipe is when I can easily access them, otherwise, the lower it gets, it looks like the spring isn’t pushing the wipes to the top (easily accessible). I am not sure why, — please help, I like it and my little boy likes the warm wipes but trying to get the wipes out when you have a crying baby on your hands is not easy. As you can see on the photo, half of my fingers are inside and it gets worse close to the end of the wipes.

Make the wipes dry which is not good.