My boxes came opened and damage and I tried to get a hold of customer service and they hung up on me

Cute blanket. Packaging came damaged and looked like the “Walt Disney home video” tape was already opened and then returned which sucks because I didn’t want it open

ANOTHER used product sent to me! The seals are broken, and the boxes are damaged. I bought all 4 blankets at various times, including duplicates of Beauty and the Beast and Aladdin to gift to someone. Out of 6 blankets, only 2 were originally sent to me new, with the seal intact, and the box undamaged. They sent replacements for The Beauty and the Beast ones that arrived in new condition the second time. The Lion King and the Little Mermaid arrived opened and with the seal broken too, and now they are sold out can't be replaced. I'm stuck with 2 used blankets with damaged boxes. And I can't gift them either because they are opened and in poor condition. Neat idea, but if these do come in stock again, save yourself from the hassle. They should know nobody wants to receive an open and damaged product instead of continuing to send them out to people.

Sam’s Club canceled my order without offering a backorder option. It’s 2026, and it’s unacceptable that they don’t have an effective system, whether automated or not. What’s the point of these comments if they don’t implement the feedback that could improve their service for consumers?

I bought The little mermaid one first and was instantly obsessed with it so I waited patiently to get the remaining ones that were offered. The last shipment I received was more than disappointing at the labels were not sealed but rather had been cut and ripped prior to receiving. The broken seal to me should not have been torn and left for the consumer to do if they wish to do so. I wasn't planning on opening them.

The most amazing Disney item I've purchased! Absolutely flawless love the attention to detail that went into the box itself to make it look identical to the VHS, the blanket itself is soft and beautiful. Peter Pan is my favorite and this is for sure a great addition to my collection.

I ordered several. Several were damaged. These are NOT plastic boxes as described. Sams needs to update theor listing. Theyre a thick cardboard material. People keep saying they were opened. They were not. The boxes wiggle in transit and it ends up ripping the seal. They are all still in plastic. Sams Club needs to be more accurate in their description and needs to ship in better boxes.

My order was canceled for no reason.

Order was cancelled for no reason today. So stupid and irritating .

Sam’s canceled my order twice. Make more available please!