Hi there - Thank you so much for sharing your review. We appreciate knowing how everything is going. We're so glad that you are enjoying the icemaker so far. This model is perfect for this delicious summer drinks. We are going to share one of our support articles that goes over normal noises that can heard during ice production and other modes. This way you can know if something is abnormal. Here is the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 Thank you again for the review. We hope you have a great week. - Jonathon@GEA

Oh no! We're so very sorry to hear that your new Opal isn't operating as expected. This is certainly not the experience we want for you. We want to help! Please refer to the chart below for some helpful troubleshooting tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289 If none of this seems to resolve the issue, please contact Opal Support by visiting here https://www.geappliances.com/ge/service-and-support/service.htm?_ga=2.1304305.178143535.1695647543-595418822.1684865737#opal-support or by calling 1-866-907-6718. Please let us know if there is anything else we can assist with. - Tierra@GEAppliances