Hello, We're happy to hear your icemaker was easy to set up and that it was making ice quickly. We do strive to provide products that are easy to use, and this product is no exception. Thank you for giving us this great feedback about our product. Feel free to reach back out to us if you have any questions. Kacie@GEA

It is all about "the good ice!" We are so happy to know that you love your new Opal ice maker, and it looks absolutely stunning in your kitchen. Please know that we are always here if you ever need any assistance from us in the future, and thank you for being a part of the GE Appliances family! -Elliot@GEA

Hello, We’re so sorry to hear that you’ve had such a negative experience with your Opal. We know that the nugget ice can be an important part of your kitchen experience and we understand how frustrating it can be when you experience a lot of issues with your nugget ice maker, and this is not something we want or expect from or products. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST. Alternatively, you can fill out the form at the site linked below and someone will reach out to you. https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA