Hi there, we're terribly sorry about any issues you may have experienced with your ice maker. If you have any specific issue we could help with, please e-mail us here: https://www.geappliances.com/ge/service-and-support/contact.htm - We look forward to hearing back from you and wish you the best. - Guy@GEA

Hello, We’re sorry to hear that you’ve had issues with your Opal making unexpected noises. We know how delicious the nugget ice is and we want to help. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly. https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Thank you for taking the time to leave us your review and please know we’re here should you need any further assistance. -MichaelB@GEA