Hi there, Thanks for taking the time to reach out about your Opal. Sorry to hear about the issues you've had here and that you're thinking of returning it. We'd recommend taking a look at the following article to see if it helps to clear things up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.21436665.397815490.1653591529-1013264293.1653591529 If you have other questions or concerns in the future, know that you're always free to reach out. Best wishes, Michael@GEA

Oh no! We are so sorry to hear that your fourth unit is not working properly. This is never something we like to read, and it is completely understandable how frustrating it would be to deal with repeated issues. For this inconvenience, we sincerely apologize. The Opal ice maker does have some specific set up steps along with care and cleaning steps that need to be followed to prevent issues. Please take a look at pages 6-13 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf - Also, please verify that none of the vents are being blocked, as this could impact performance. If you are still experiencing issues after following all the steps above, we recommend contacting our support team at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We hope that you find this information helpful, and please feel free to reach out to us if you have any additional questions in the future. -Elliot@GEA

We'd like to assist you with your Opal. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.

Hey there! We're so glad to hear you love your new ice maker and use it multiple times a day! This is a great ice maker, and we appreciate you letting us know how much you're enjoying it. Let us know if you have additional questions. Kind regards, Kacie@GEA