Hi, Thanks for sharing! It's a pleasure having you in the GE Profile family and we're thrilled to hear you're enjoying the Opal ice maker. All the best! -Sylvia@GEA

We know the importance of a new appliance operating as designed, and we have provided some troubleshooting tips for ice production and leaking at the link below. If these tips do not help with resolving your issues, we advise taking advantage of your limited warranty which can be viewed on page 17 of the Owner's Manual here: https://products-salsify.geappliances.com/image/upload/s--KuP6Pmce--/bad29f6680f8a2613563edcc8839894d1acc4c53.pdf?_ga=2.179418340.1711791475.1736179540-507723860.1707936747 . https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289&_ga=2.83408982.1711791475.1736179540-507723860.1707936747

Hello, Thank you for taking the time to leave a review on your Opal ice maker. We are sorry to hear that the unit has stopped working and providing fresh ice. This is certainly not the quality that we expect, and we truly apologize. In this case, we recommend that you contact Opal Support at 1-866-907-6718, M-F 8-8 EST. They can assist you further with this. Thank you for choosing GE Appliances for your home! -Devin@GEA

We are elated that you are loving your Opal icemaker. This is such a beautiful model that produces delicious crunchy nugget ice. We are honored to have you as a part of the GE Appliances family, and we hope you continue to enjoy your icemaker for many years to come!