Hello Dsteve! Thanks for your feedback about your Opal Ice Maker. We're happy to have you as part of the GE Appliances family. We love to hear that you're pleasantly surprised by your new unit and that you would recommend it! If you have any questions about your recent purchase, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm Stay safe. Emily@GEA

We’re happy to hear that your new Opal icemaker is working well, and we’re happy you’ve been enjoying its fantastic features. However, it’s unexpected to hear that you had issues setting the unit up, and we’ll be sure to forward your experience to our product team; we’re constantly working to make our appliances better, and we use feedback such as yours to do so.

We would like to help you with the ice production of your Opal. We recommend checking that the ice bin is pushed all the way in place. Additionally, try to reset the ice maker by unplugging the unit for 3 to 4 hours. For additional information you can visit the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628 If the issue persists after troubleshooting, we recommend calling our Opal team at 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST.