Hello, We're sorry to hear that your ice maker stopped making ice. We are happy to provide some guidance. If your Opal Ice Maker is not making ice, it may be about to start the ice-making process. If that's the case, the Ice Maker will visually indicate what mode it is in. Please refer to the article below for troubleshooting steps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628#:~:text=Allow%20the%20unit%20some%20time,and%20will%20not%20produce%20ice. If you are still having issues we recommend that you reach out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, Mon-Fri from 8 am-8 pm EST We hope you are able to get this resolved quickly. -Charlie@GEA

Hi there- Thank you for taking the time to leave a review on your Opal Ice Maker- your feedback is very important to us. With that being said, we are so sorry to hear that you are experiencing this issue with your ice maker. We understand the disappointment and frustration this causes, and we truly apologize for the inconvenience. What you have described above does not sound like normal operation, and we would recommend that you contact Opal Support at 1-866-907-6718, M-F 8-8 EST or on their website at the link below: https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc We hope this helps. Again, we truly apologize for the inconvenience. Thanks for your review. -Devin@GEA