Hello. We appreciate you reaching out to us with this concern, though we truly hate to hear the Opal is not making ice normally for you. We know how frustrating an issue with a new appliance would be, and this isn’t the quality ownership experience we want to provide for you. We’d like to assist. The Opal is meant to start producing ice about 15 to 30 minutes after it’s started, and will continue until the bin is full or the water has run out. If you have not been able to solve this by filling the unit with water, you may want to review the manual to ensure everything is set up as it should be. If you’d like to view it, the manual is available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf . The manual has information on getting started using the model, troubleshooting, and (if you think you may need to take advantage of it) your limited warranty on page 19. Resetting the Opal by disconnecting it from power for 3 to 4 hours can also help in some cases. We hope that information is useful, but if necessary our Opal Support Line is available at 1-866-907-6718 or online at myopalservice.com . They would be glad to offer assistance with resolving this issue. We are happy to help with any other concerns or questions you have as well. -Sarah@GEA

Hi there, Thanks for your review. So sorry to hear that your Opal isn't making ice; we can certainly understand how this would be frustrating and disappointing. If your Opal isn't making ice at all, take a look at the following article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628 If it doesn't, then we'd recommend reaching out to OnPoint to take advantage of your warranty. They can be contacted through this web address: myopalservice.com or you can call at: 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST. We do hope this helps. All the best, Michael@GEA

We want to help out with your Opal not producing ice. We recommend checking through the following article for troubleshooting tips that can help: (Not Making Ice) https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628 If you are still experiencing issues, we suggest reaching out to our Opal support team at 1-866-907-6718.

Hey there - It's really great to hear that your Opal is working well for you! We do apologize that you're having some issues with the side tank. This can be pretty discouraging and we're happy to offer some guidance. There may be bubbles in the tube connecting the side tank to the Opal if the tube is not lying flat. Try adjusting the tube to allow the water flow. Once water starts flowing, it typically will not not further adjusting. This article may help if you still have questions: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39655&_ga=2.207666132.7190747.1646663373-1156894598.1645713472. If you need anything moving forward, please connect with us again! We're always glad to assist. Be well, Kelsey@GEA