Hello Cold up north, thank you for your review. We’re glad to hear that you have been overall pleased with your new Opal Nugget Ice Maker. We are sorry, though, that you have not been pleased with the noise level. We understand how that would be frustrating and have passed your comments along to our Opal design and development team. We're always happy to help should you have any questions about your appliances. Welcome to the GE Appliances Family!

Hi there, thank you for taking the time to leave this review. We are so disappointed to hear that your icemaker is no longer working so soon in its lifespan, and we can certainly understand how frustrating this would be. We are really sorry for the headache that has come along with this. We recommend that you check out the cleaning and troubleshooting steps on pages 7 and 14 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf If the above steps do not work to solve this issue for you, we recommend reaching out to our dedicated Opal service team by visiting myopalservice.com or calling 866-907-6718, M-F 8-8 EST. We hope that this helps, and please feel free to reach out if you are in need of any help in the future. -Elliot@GEA

Hi there, we're very sorry you found your ice to be melting in your drink faster than expected and that the machine was noisy for you. We can see how this would be a let down, so this is definitely feedback we're happy to share with our team for them to look into. We're wishing you the best and we hope to see you back in our GEA family. Guy@GEA

Hello, Thanks for reviewing your icemaker. We're happy to hear that you like the appearance and features, but sorry that it is loud and you are having issues with defrosting. Your satisfaction is important to us, and we will use your feedback to improve. Our ice makers are designed for quiet operation but will make some noise during the ice making cycle. Check out this article to learn more: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 To get support for your Opal Ice Maker or to request a product exchange, complete this Opal support request form https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc or call 866-907-6718 If we can help in the future, please let us know. We are more than happy to. All the best, Kianna@GEA