We strongly encourage you to contact the Opal department at 866-907-6718 for further assistance with the operation of your icemaker.

Hello - Thank you for checking in and leaving your feedback We love the feature that it creates the perfect-size ice pellets for your beverages. The set up is super easy and it begins to make ice immediately. The components of the ice maker power on at different times during the ice-making cycle. There will be some noise associated with the running of these components. Please refer to the article in the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 We hope you will thoroughly enjoy hosting family and friends with this handy appliance in your kitchen. -Charlie@GEA

Hi there - We hate to hear of the difficulties you've experienced with your Opal and are surprised this would happen three times. This certainly isn't the owner experience we would want for you and we do apologize for your inconvenience. We truly appreciate your feedback and we'll be sure to pass it along to our engineering team for future improvement. Thanks again! -Mikayla@GEA

Hey Dm22, we're thrilled to see you're loving your new ice maker! Welcome to the GE Appliances family. Guy@GEA

Hello- We are so very sorry to hear you aren't happy with your Opal Ice Maker. We would like to direct you for assistance in getting this diagnosed and repaired. Please make sure the bin is pushed all the into the unit and fully engaged. Please reach out to Opal Support at myopalservice.com or call 1-866-907-6718, M-F 8:00-8:00 EST. In the meantime, we will be reaching out to you via email soon to get information on your order. We apologize for your inconvenience. Thank you for your patience in waiting to hear from us. Joyce@GEA

Hello, We're so terribly sorry that you've had a bad experience with your Opal icemaker. This is certainly not the experience we want for you and completely understand your disappointment. If your Opal Ice Maker is not making ice we would recommend referring to the article link attached below to correct this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628#:~:text=Allow%20the%20unit%20some%20time,and%20will%20not%20produce%20ice. If the issue persists, contact Opal Support at myopalservice.com, or you can call 1-866-907-6718, M-F 8-8 EST. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEA