Hello, Thank you for taking the time to provide a review on your GE Appliances 4-slice toaster. We are truly sorry to hear that you returned the toaster due to uneven toasting. This is certainly not normal operation, nor the quality that we expect. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. We hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Devin@GEAppliances

Hello, Thank you for taking the time to provide a review on your GE Appliances 4-slice toaster. We are truly sorry to hear that your toaster is unevenly toasting. This is certainly not normal operation, nor the quality that we expect. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. We hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Charlie@GEAppliances

Oh no! We're so very sorry to hear that you returned your toaster oven due to it not operating as expected. We certainly understand how disruptive something like this can be and we truly appreciate you taking the time to share with us. Your comments are extremely important and will be considered by our product design team. We sincerely hope that we will have another opportunity to regain your trust with our appliances. Again, we deeply apologize for the inconvenience. Best wishes. - Tierra@GEAppliances

We are so excited that you are enjoying your beautiful new 4-slice toaster! This toaster has 7 shade settings. You can now enjoy a variety of toast options thanks to multiple shade adjustability that delivers 7 shades of doneness from lightest to darkest, satisfying everyone's preferences. We hope you enjoy this toaster for many years to come.