Hi - We sincerely apologize for the dissatisfaction you've experienced with your toaster, and we regret that it hasn't met your expectations. We know how disappointing it is to have a new product that doesn't meet our expectations. We encourage you to take advantage of our one-year warranty by calling GE Appliances Consumer Service at 1-800-432-2737. Our team is committed to resolving any issues and ensuring your satisfaction. Thank you for bringing this to our attention. -Kacie@GEAppliances

Hi there, Thanks so much for your review. We're awfully sorry to hear that your toaster is not toasting well and can understand how frustrating that must be. Make sure to check that the "Frozen" button is not selected. If that is not the case and selecting a higher setting does not work, we recommend taking advantage of your warranty to make a claim. You can call 1-800-432-2737 to begin the process. We hope this helps. Mike@GEA

Hello there, thank you for taking the time to leave this review! We are so happy to hear that you are loving your new toaster, and that it is easy to control. If you ever need any assistance from us, please feel free to reach out, and thank you for choosing GE Appliances! -Elliot@GEA